Interphase Tech iSPAN 5535 PRI User Manual

iSPAN™ 5535 PRIPCI ISDN AdapterUsers GuideDocument No. UG05535-000, REVB2Print Date: July 2002

any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall in no way be affected or impaired thereby.

Accessing Online Help80 Interphase CorporationAccessing Online HelpFor detailed information about the functions described in this appendix, see the Sy

Appendix B: Using the SynWatch UtilityiSPAN PRI PCI ISDN Users Guide 81Figure B-1. Main SynWatch dialogThe main SynWatch dialog has two sections: •

Mouse Button Functions82 Interphase CorporationMouse Button FunctionsSynwatch manages configuration panel mouse clicks as follows, depending on whethe

Appendix B: Using the SynWatch UtilityiSPAN PRI PCI ISDN Users Guide 83the ISDN connection phase. For example, if a RAS connection fails (during eithe

Watching ISDN Channels84 Interphase CorporationWatching ISDN B ChannelsNOTEBefore establishing a call, you cannot know which ISDN B channel will be us

Appendix B: Using the SynWatch UtilityiSPAN PRI PCI ISDN Users Guide 852. To activate frame logging for the selected channel or port, select one of th

Stopping and Freezing the Display86 Interphase CorporationStopping and Freezing the DisplayTo stop watching channels and discard frame information, do

Appendix B: Using the SynWatch UtilityiSPAN PRI PCI ISDN Users Guide 87only an ISDN disconnection. Changing to LAPD displays more details about the ca

Saving and Editing Frames88 Interphase CorporationFigure B-4. ISDN Channel Settings3. Choose the font and/or color(s) you want to use for this channe

CiSPAN PRI PCI ISDN Users Guide 89CUsing the LoopTest UtilityOverviewThe LoopTest utility enables you to check your ISDN line quickly and easily. It c

iSPAN PRI PCI ISDN Users Guide i1ContentsUsing This Guide... viiA

Accessing Online Help90 Interphase CorporationAccessing Online HelpFor detailed information about the functions described in this appendix, see the Lo

Appendix C: Using the LoopTest UtilityiSPAN PRI PCI ISDN Users Guide 912. From the Start menu, select Programs, then INTERPHASE WAN Adapters, and then

Displaying and Saving Events92 Interphase CorporationNOTEIf you want to test more than two B channels or more than one port simultaneously, launch sev

Appendix C: Using the LoopTest UtilityiSPAN PRI PCI ISDN Users Guide 931. Access the LoopTest main dialog, as described in steps 1 and 2 of Testing yo

Understanding LoopTest Messages94 Interphase CorporationUnderstanding LoopTest MessagesThe Diagnostic field in the main LoopTest dialog displays LoopT

Appendix C: Using the LoopTest UtilityiSPAN PRI PCI ISDN Users Guide 95Driver Not LoadedThe adapter driver was not in a working state when LoopTest wa

Understanding LoopTest Messages96 Interphase CorporationTest failed The connection between the two ISDN B channels could not be established before tim

DiSPAN PRI PCI ISDN Users Guide 97DUsing RAS UtilitiesOverviewTo improve Microsoft Remote Access Service features, several RAS utilities have appeared

RasTracker98 Interphase CorporationFor more information about RAS Manager, see the following web site: www.ntstorage.comRasTrackerRasTracker, from Nor

Appendix D: Using RAS UtilitiesiSPAN PRI PCI ISDN Users Guide 99• An easy, intuitive, remotable graphical user interface and command line interface w

ii Interphase CorporationConnecting directly to the line without a CSU...18Connecting directly to the line with an internal CSU

Routing and Remote Access Service100 Interphase Corporation

EiSPAN PRI PCI ISDN Users Guide 101EUsing the LineTest UtilityOverviewCAUTIONThe LineTest utility should be used only in cases of trouble at installat

Determining the Current Port Mode102 Interphase CorporationDetermining the Current Port ModeNOTEThe iSPAN-PRI is listed as the 5535 in LineTest utilit

Appendix E: Using the LineTest UtilityiSPAN PRI PCI ISDN Users Guide 1032. Click Select mode to display the Port Test Configuration dialog.Figure E-2.

Setting Port and Clock Modes104 Interphase CorporationLoopback ModeLoopback mode is a transmission state in which the signal received by the port is r

Appendix E: Using the LineTest UtilityiSPAN PRI PCI ISDN Users Guide 105Figure E-3. Port Options dialog2. Select the LoopTest setting you want to use

Setting Port and Clock Modes106 Interphase CorporationWhen this mode is selected, the text message portion of the LineTest main dialog displays the fo

Appendix E: Using the LineTest UtilityiSPAN PRI PCI ISDN Users Guide 107In such configurations, the clock of the local port must be in slave mode, and

Setting Port and Clock Modes108 Interphase Corporation

FiSPAN PRI PCI ISDN Users Guide 109FUsing the LineStatusUtilityOverviewThe LineStatus utility enables you to see what's wrong when a problem occu

iSPAN PRI PCI ISDN Users Guide iiiCHAPTER 6 Setting Up RAS Support PropertiesOverview...

Interpreting LineStatus Indicators110 Interphase CorporationInterpreting LineStatus IndicatorsNOTEThe iSPAN-PRI is listed as the 5535 in the LineStatu

Appendix F: Using the LineStatus UtilityiSPAN PRI PCI ISDN Users Guide 111Alarm LEDsThe following alarm LEDs indicate connection problems that result

Interpreting LineStatus Indicators112 Interphase CorporationError LEDsThe following error LEDs indicate port error events that generate communication

Appendix F: Using the LineStatus UtilityiSPAN PRI PCI ISDN Users Guide 113Statistics ParametersThe following statistics fields display performance par

Interpreting LineStatus Indicators114 Interphase Corporation

GiSPAN PRI PCI ISDN Users Guide 115GQuick Reference ofCommon TasksOverviewThis section explains how to complete common tasks associated with the iSPAN

Procedures116 Interphase CorporationProceduresNOTEThe iSPAN-PRI is listed as the 5535 in software dialogs. Enable IPX or IP routing. 121Allow a remote

Appendix G: Quick Reference of Common TasksiSPAN PRI PCI ISDN Users Guide 117Know which adapter’s port is used when calling with an ISDN RAS portNote

Procedures118 Interphase CorporationOpen Remote Access Setup1. From the Start menu, select Settings, and then Control Panel. 2. Double-click the Netwo

Appendix G: Quick Reference of Common TasksiSPAN PRI PCI ISDN Users Guide 119Configure a RAS port to accept incoming calls1. Open the Remote Access Se

iv Interphase CorporationAPPENDIX C Using the LoopTest UtilityOverview...

Procedures120 Interphase CorporationConfigure a multilink connectionThe Multilink PPP protocol aggregates several ISDN B channels to increase the band

Appendix G: Quick Reference of Common TasksiSPAN PRI PCI ISDN Users Guide 121Enable IPX routing The RIP for NWLink IPX Service must be installed in th

Procedures122 Interphase CorporationAllow a remote user to set a specific IP address1. From the Start menu, select Settings, and then Control Panel. 2

Appendix G: Quick Reference of Common TasksiSPAN PRI PCI ISDN Users Guide 123Supply an IP address from a static address pool to a remote user1. From t

Procedures124 Interphase CorporationDisconnect an ISDN port automatically when no data traffic occurs after a specified length of time1. From the Star

HiSPAN PRI PCI ISDN Users Guide 125HISDN TechnologyOverviewOverviewIntegrated Services Digital Network (ISDN) is an internationally agreed-upon standa

Primary Rate Interface126 Interphase CorporationEach ISDN B channel can be used separately to allow two different connected users at the same time. Th

IiSPAN PRI PCI ISDN Users Guide 127IRegulatoryStatementsFCCiSPAN-PRI FCC Part 15 Regulatory ComplianceThis equipment has been tested and found to comp

FCC128 Interphase CorporationAn FCC compliant telephone cable and modular plug are provided with this equipment. This equipment is designed to be conn

Appendix I: Regulatory StatementsiSPAN PRI PCI ISDN Users Guide 129CanadaIndustry Canada CS-03 NoticeThe Industry Canada label identifies certified eq

iSPAN PRI PCI ISDN Users Guide vAPPENDIX G Quick Reference of Common TasksOverview...

Canada130 Interphase Corporation• The Ringer Equivalence Number: not applicable to the Model 5535_2PRI_MVIP device.Notice: The Ringer Equivalence Num

Appendix I: Regulatory StatementsiSPAN PRI PCI ISDN Users Guide 131EuropeRegulatory Information for EuropeThis equipment displays the CE 165 X mark to

EN60950–IEC950 Security Standard132 Interphase CorporationEN60950–IEC950 Security StandardThis equipment complies with the EN60950–IEC950 security sta

iSPAN PRI PCI ISDN Users Guide 133Glossary2B+D ◆ See BRI.23B+D ◆ See PRI.30B+D ◆ See PRI.802.2 IEEE ◆ Standards that govern the LLC within the Data Li

Glossary134 Interphase CorporationB channel ◆ A 56 Kbps or 64 Kbps bearer channel. Typically used for delivering data or voice over ISDN.Bearer Servic

GlossaryiSPAN PRI PCI ISDN Users Guide 135CRC (Cyclic Redundancy Check) ◆ A bit errors detection technique that employs an algorithm to calculate a va

Glossary136 Interphase CorporationEuroISDN ◆ The European implementation of Q.931, providing a common standard for ISDN signalling within Europe. Issu

GlossaryiSPAN PRI PCI ISDN Users Guide 137Kbps (Kilobits per second)KBps (Kilobytes per second)LAN (Local Area Network)◆ A data communications system

Glossary138 Interphase CorporationMIB (Management Information Base) ◆ The specification that defines objects for referencing variables such as integer

GlossaryiSPAN PRI PCI ISDN Users Guide 139PCI (Peripheral Component Interconnect) bus ◆ A high-performance multiplexed address and data bus. Supportin

vi Interphase Corporation

Glossary140 Interphase CorporationREN (Ringer Equivalence Number) ◆ A standard requirement of the FCC for devices such as a telephone or answering mac

GlossaryiSPAN PRI PCI ISDN Users Guide 141SS7 (Signaling System 7) ◆ This is a common channel signaling sys-tem used to establish ISDN call functions.

Glossary142 Interphase Corporation

When using this index, keep in mind that a page number indicates onlywhere referenced material begins. It may extend to the page or pagesfollowing the

144 Interphase Corporationcabling requirements... 23environmentoperating... 77storage ...

iSPAN PRI PCI ISDN Users Guide 145T1 ... 22LOF LED... 111Loopback LEDs..

146 Interphase Corporationrate interfacebasic ... 125primary ... 126reference

iSPAN PRI PCI ISDN Users Guide 147B channels ... 84D channel ... 82layer 1 alarms...

148 Interphase Corporation

iSPAN PRI PCI ISDN Users Guide vii2Using This GuideAudienceThis manual assumes that its audience has a general understanding of computing and networki

Text Conventionsviii Interphase CorporationCAUTIONThe Caution icon brings to your attention those items or steps that, if not properly followed, could

Using This GuideiSPAN PRI PCI ISDN Users Guide ix/bin/suis the same as:/bin/su ↵ ReturnRequired user input, when mixed with program output, is printe

NOTESee Appendix I for Regulatory Statements/Conditions that affect the operation of this product.The CE Declaration of Conformity can be found at www

Driver Updatesx Interphase CorporationDriver UpdatesContact our Technical Support Department at [email protected] to determine if updated drivers are a

1iSPAN PRI PCI ISDN Users Guide 11IntroductionAdapter OverviewThe iSPAN™ PRI (Primary Rate Interface) adapter is a Peripheral Component (PCI) add-on b

RAS Support Overview2 Interphase CorporationRAS Support OverviewThis adapter supports Microsoft® Remote Access Service (RAS), which enables remote use

Chapter 1: IntroductioniSPAN PRI PCI ISDN Users Guide 3Figure 1-2. RAS FeaturesProduct Features• PCI 2.1 compliant master/target bus interface• Nor

Minimum System Requirements4 Interphase Corporation• Dual PRI version: – 32-bit RISC processor PowerPC 403GCX @ 66 MHz– 8-MB dual port DRAM memory an

Chapter 1: IntroductioniSPAN PRI PCI ISDN Users Guide 5• CSU (Channel Service Unit)(For more information, see North America T1/PRI Line on page 17).S

Software Drivers6 Interphase CorporationThe complete iSPAN-PRI software is stored on a single diskette or a CD-ROM included in the adapter package.

2iSPAN PRI PCI ISDN Users Guide 72Installing the HardwareOverviewYou can install the iSPAN-PRI adapter in any suitable PCI expansion slot. To install

Inspecting the Adapter8 Interphase CorporationCAUTIONThe adapter is packed in an antistatic bag to protect it during shipment. Keep the adapter in its

Chapter 2: Installing the HardwareiSPAN PRI PCI ISDN Users Guide 9Installing the AdapterWARNINGYour computer operates at voltages that can be lethal.

Copyright Notice© 2002 by Interphase Corporation. All rights reserved.Printed in the United States of America, 2002.This manual is licensed by Interph

Installing the Adapter10 Interphase Corporation1. Turn off the computer’s power switch, and unplug the unit from its power source. Figure 2-1. Unplug

Chapter 2: Installing the HardwareiSPAN PRI PCI ISDN Users Guide 11Figure 2-2. Removing the Computer Cover3. Locate a suitable PCI expansion slot, an

Installing the Adapter12 Interphase Corporation4. Remove the expansion plate.Figure 2-3. Removing the Expansion Plate

Chapter 2: Installing the HardwareiSPAN PRI PCI ISDN Users Guide 135. Carefully remove the adapter from its antistatic bag, and position the adapter i

Connecting the Adapter to an MVIP Bus14 Interphase CorporationNOTEIf you need to connect the adapter to other MVIP telephony processing adapters in th

Chapter 2: Installing the HardwareiSPAN PRI PCI ISDN Users Guide 15Requirements for MVIP Bus Electrical TerminationFor systems with five or fewer MVIP

Connecting the Adapter to an MVIP Bus16 Interphase CorporationHow to Configure MVIP Electrical Terminationon the iSPAN-PRIThe factory default configur

3iSPAN PRI PCI ISDN Users Guide 173Connecting to the LineOverviewThe type of line your carrier provides depends on whether you are in North America or

North America T1/PRI Line18 Interphase CorporationIf the distance is longer (up to 6200 feet or 1800 meters), you need to connect the adapter in a DS1

Chapter 3: Connecting to the LineiSPAN PRI PCI ISDN Users Guide 19WARNINGTo avoid harming the WAN, you must first contact your carrier for approval be

AssistanceProduct Purchased from ResellerContact the reseller or distributor if:• you need ordering, service or any technical assistance• you receiv

North America T1/PRI Line20 Interphase CorporationWARNINGTo avoid harming the WAN, you must first contact your carrier for approval before connecting

Chapter 3: Connecting to the LineiSPAN PRI PCI ISDN Users Guide 21WARNINGTo avoid harming the WAN, you must first contact your carrier for approval be

T1/PRI Cabling22 Interphase CorporationT1/PRI CablingWARNINGBefore connecting the cable, read Telephone Lines Unsafe Voltages in the Safety Precaution

Chapter 3: Connecting to the LineiSPAN PRI PCI ISDN Users Guide 23European E1/PRI LineWhen you connect the adapter to a European E1/PRI line, first de

Connector Pinouts24 Interphase CorporationThe cable must include an RJ48C plug at the end dedicated to the WAN adapter. It must also provide the appro

Chapter 3: Connecting to the LineiSPAN PRI PCI ISDN Users Guide 25Figure 3-4. Adapter’s Faceplate and Connector PinoutsThe adapter’s connectors follo

Connecting the Adapter to the Network26 Interphase Corporation3. Reconnect the power cable and turn on the machine.After connecting the adapter to the

4iSPAN PRI PCI ISDN Users Guide 274Installing the SoftwareOverviewThis chapter describes the procedures for installing and setting up your iSPAN-PRI a

Installing and Setting Up the Drivers28 Interphase CorporationInstalling and Setting Up the DriversTo install and set up the adapter drivers, do the f

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 29Figure 4-1. Network Identification tab of the Network dialog2. Select the Adapters

Safety PrecautionsThe following general safety precautions must be observed during all phases of operation of this equipment. Failure to comply with t

Installing and Setting Up the Drivers30 Interphase CorporationFigure 4-2. Network Adapters tab of the Network dialog3. Click Add to begin loading the

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 31Figure 4-3. Network Adapters List4. Click Have Disk.The Insert Disk dialog appears

Installing and Setting Up the Drivers32 Interphase Corporation5. If you are installing the software from a diskette, insert the diskette, change the i

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 33Figure 4-6. WAN Adapter Driver Installation7. If needed, change the default instal

Installing and Setting Up the Drivers34 Interphase CorporationFigure 4-7. WAN Adapters SetupThe adapter is automatically detected. The Cards list sho

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 359. Make sure the 5535 adapter is selected in the Cards list of the WAN Adapters Set

Installing and Setting Up the Drivers36 Interphase Corporation10. When a message informs you that the driver is running, click OK.Figure 4-9. Success

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 37To set up RAS support properties:1. Click OK to confirm the displayed configuration

Installing and Setting Up the Drivers38 Interphase CorporationWhen RAS installation is complete, a message informs you that Remote Access Service has

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 39The Remote Access Setup dialog appears, with the ISDN port included in the RAS port

Telephone Lines Unsafe VoltagesAs unsafe voltages (Telecommunication Network Voltages) exist on ISDN lines, safety precautions must be taken to preven

Installing and Setting Up the Drivers40 Interphase CorporationThe Remote Access Setup dialog reappears (see Figure 4-13 on page 39). It now shows one

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 41Figure 4-15. Network ConfigurationOn this dialog, you can select the Enable Multil

Installing and Setting Up the Drivers42 Interphase Corporation6. The INTERPHASE 5535 RAS ISDN support adapter now appears in the Network Adapters list

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 43CAUTIONIf a Windows NT Service Pack was installed on the system after the first Win

Installing and Setting Up the Drivers44 Interphase CorporationTo check the IDSN line using LoopTest:1. Before executing LoopTest, and to avoid incomin

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 45Figure 4-18. LoopTest Dialog3. Select the port number to test (if your adapter has

Removing the Drivers46 Interphase Corporationc. If Windows NT does not display the server name automatically, enter the server name preceded by two ba

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 47Figure 4-19. Network Adapters List3. Select INTERPHASE 5535 RAS ISDN support (for

Removing the Drivers48 Interphase CorporationThe Interphase WAN Adapters driver dialog identifies the install path that will be deleted, and asks if y

Chapter 4: Installing the SoftwareiSPAN PRI PCI ISDN Users Guide 498. If the iSPAN-PRI adapter was the only RAS-capable device, a setup message inform

WARNINGThis equipment generates, uses, and can radiate electromagnetic energy. It may cause or be susceptible to electromagnetic interference (EMI) if

Removing the Drivers50 Interphase Corporation

5iSPAN PRI PCI ISDN Users Guide 515Setting Up WANFirmware and HardwareOverviewThe WAN Adapter Setup utility enables you to manage hardware and firmwar

Managing Firmware and Hardware52 Interphase CorporationManaging Firmware and HardwareNOTEThe iSPAN-PRI is listed as the 5535 adapter in WAN Adapter Se

Chapter 5: Setting Up WAN Firmware and HardwareiSPAN PRI PCI ISDN Users Guide 53Figure 5-1. WAN Adapters SetupThe WAN Adapters setup dialog has two s

Managing Firmware and Hardware54 Interphase CorporationThe firmware status is represented by a general LED color for the microcode and individual LEDs

Chapter 5: Setting Up WAN Firmware and HardwareiSPAN PRI PCI ISDN Users Guide 55Use the following buttons to set up microcode information:NOTEThe Prop

Setting Up ISDN PRI Port Properties56 Interphase CorporationMicrocode section displays firmware information for the adapter selected in the Cards sect

Chapter 5: Setting Up WAN Firmware and HardwareiSPAN PRI PCI ISDN Users Guide 57Use the ISDN PRI Port Properties dialog to view and set the ISDN port

Setting Up ISDN PRI Port Properties58 Interphase CorporationISDN 2) standard (sometimes referred to as National). Select AT&T CUSTOM if your telep

Chapter 5: Setting Up WAN Firmware and HardwareiSPAN PRI PCI ISDN Users Guide 59NOTEThe Edit DS1 Properties button is enabled only when an American Sw

END-USER LICENSE AGREEMENTFOR INTERPHASE CORPORATION SOFTWAREIMPORTANT NOTICE TO USER–READ CAREFULLYTHIS END-USER LICENSE AGREEMENT FOR INTERPHASE COR

Setting Up ISDN PRI Port Properties60 Interphase CorporationThe following table describes DS1 options that can be edited:Option DescriptionActivate th

Chapter 5: Setting Up WAN Firmware and HardwareiSPAN PRI PCI ISDN Users Guide 61Facility Data Link Protocol(s)Facility Data Link protocols are used to

Setting Up ISDN PRI Port Properties62 Interphase Corporation

6iSPAN PRI PCI ISDN Users Guide 636Setting Up RASSupport PropertiesOverviewThe RAS Support Setup utility enables you to set up an inactivity timer for

Determining RAS Support Parameters64 Interphase CorporationDetermining RAS Support ParametersYou can use the RAS Support dialog to determine the netwo

Chapter 6: Setting Up RAS Support PropertiesiSPAN PRI PCI ISDN Users Guide 65The following table describes the parameters in the 5535 RAS Support dial

Determining RAS Support Parameters66 Interphase Corporation

7iSPAN PRI PCI ISDN Users Guide 677TroubleshootingOverviewThis chapter provides possible solutions for common problems you might encounter while insta

Interpreting Adapter LEDs68 Interphase CorporationLED functions differ depending on whether the adapter is configured to operate in North America (wit

Chapter 7: TroubleshootingiSPAN PRI PCI ISDN Users Guide 69The following table describes the adapter status when the sequence of LEDs appears as follo

responsible for any transportation costs, unless expressly authorized in writing by Seller. This warranty does not cover damage to the Product resulti

Interpreting Adapter LEDs70 Interphase CorporationThe following table describes the adapter status when the sequence of LEDs appears as follows:France

Chapter 7: TroubleshootingiSPAN PRI PCI ISDN Users Guide 71In their operational state, the LEDs must be as follows:The following table describes the a

Problems and Possible Solutions72 Interphase CorporationProblems and Possible SolutionsProblem Possible Solution(s)Adapter is not detected during soft

Chapter 7: TroubleshootingiSPAN PRI PCI ISDN Users Guide 73Computer does not boot up or Host adapter not foundYour PCI bus automatically configures th

Problems and Possible Solutions74 Interphase CorporationRemote station failed to connect to the RAS ServerIf you do not know how to check the followin

Chapter 7: TroubleshootingiSPAN PRI PCI ISDN Users Guide 75RAS initialization failed in the driver-event logLook up the failure cause in your Microsof

Problems and Possible Solutions76 Interphase Corporation

AiSPAN PRI PCI ISDN Users Guide 77ASpecificationsAdapter SpecificationsOperating EnvironmentItem SpecificationHost Bus Interface PCI Local Bus Revisio

Storage Environment78 Interphase CorporationStorage EnvironmentThis section assumes the adapter is stored in its original anti-static bag and box.Temp

BiSPAN PRI PCI ISDN Users Guide 79BUsing the SynWatchUtilityOverviewThe SynWatch utility is a protocol analyzer that enables you to watch frames excha